Delivery & FAQ
Everything about delivery, confirming your order with Mai and paying on delivery.
Delivery
- Delivery days
- Not set yet
- Time windows
- Not set yet
- Order ahead
- By 5pm the day before
How confirming works
- 1Place your order on the site. No payment online.
- 2Contact Mai within 6 working hours on WhatsApp, Instagram or by phone.
- 3Mai confirms and emails you the agreed order and price.
- 4Pay on delivery. How you pay is agreed with Mai.
Questions
How do I pay?
There’s no online payment. You pay on delivery, and how you pay (for example cash or bank transfer) is agreed with Mai when she confirms your order. For some orders Mai may ask for a deposit first, with the rest paid on delivery.
Why do I need to contact Mai after ordering?
Mai confirms the details and the final price with you before she prepares your order. It’s also your chance to ask for anything special.
What if I don’t confirm in time?
If an order isn’t confirmed within 6 working hours it’s cancelled automatically, and you’ll get an email. You can order again any time from My orders.
Can I change or cancel my order?
Message or call Mai as early as you can. Changes are usually fine up to the day before delivery. If a deposit was paid, cancellations within 24 hours of delivery may not be refunded.
Can you cater for dietary needs?
Each platter shows its dietary tags, and you can add notes for Mai at checkout. Everything is prepared in a kitchen that also handles nuts, dairy and gluten, so we can’t guarantee a platter is allergen-free.
How far ahead should I order?
Platters: order by 5pm the day before delivery. Grazing tables: get in touch at least two weeks before your event, longer for big celebrations.
Do I need an account?
No. Every order comes with a tracking link by email. Signing in (with Google or an email link, no password) keeps all your orders in one place.